Refund policy

The promise

Fourteen days from purchase, full refund, no reason required. You do not need to explain yourself, justify how much you used it, or fill in a form. One email is the whole process.

You can also run real tasks before buying anything, which is the honest way to avoid needing this page at all.

How to ask

1. Email hello@meridian.example from the address you bought with.
2. Include the order number or the licence key — either is enough to find you.
3. That is it. No reason, no survey, no retention offer.

If you no longer have the address you bought with, tell us the approximate date and the last four digits of the card and we will find the order.

How long it takes

• We confirm within one business day.
• We issue the refund the same day we confirm it.
• Your bank takes three to ten business days to show it, which is out of our hands.

The refund goes back to the original payment method. The licence key is deactivated at the same time — please remove the app from your Macs.

After fourteen days

There is no automatic refund, but there is a human. If the app stopped working, if we shipped something broken, or if you were charged twice, write to us and we will sort it out. We would rather fix a bad outcome than hold you to a date on a page.

The few exceptions

We may decline a refund where there is clear evidence of:

• a fraudulent or disputed payment;
• repeated buy-and-refund cycles on the same account;
• a licence key that has been resold or published.

These are rare, and we will tell you plainly if one applies rather than going quiet.

If you are in the EU or UK

You have a statutory right of withdrawal for distance purchases, which sits alongside this policy and is not replaced by it. Where the statutory right gives you more than this page does, the statutory right wins. Downloading the software does not waive it unless you were asked for, and gave, express consent to immediate performance.

Contact

hello@meridian.example · see also the terms of service.